Privacy Policy
At Nordic Products & Services, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This privacy policy outlines how we collect, use, and safeguard the personal information you provide when using our website and services. By using our website, you consent to the practices described in this policy. If you have any questions or concerns about how we manage your data, please contact us using the details provided in the contact information section of this policy.
Information We Process
In certain situations where no formal contractual relationship exists, such as when you browse our website or request additional information about our products and services, you are providing your consent for us to process personal information. Whenever possible, we aim to obtain explicit consent for processing, for example, by requesting your agreement to our use of cookies. In some cases, consent may be implied, such as when you send us an email and reasonably expect a response. We only use your personal information in ways that directly identify you if you have explicitly consented to such use. In cases where consent has not been given, we may use aggregated, non-identifiable information for purposes such as monitoring website performance. With your explicit permission, we may occasionally share your name and contact details with selected partners who offer products or services that may be of interest to you. We will continue to process your personal information based on your consent until you withdraw it, or it is reasonably assumed that your consent no longer applies. You may withdraw your consent at any time by contacting us at customer.services@nordicps.co.uk. Please note that withdrawing consent may affect your ability to use certain features of our website or services.
How We Share Your Information
Our website provides opportunities for you to share information that may be viewed, copied, downloaded, or used by others.
Examples include:
- Posting a message on our website
- Tagging an image
- Clicking on an icon to express agreement, disagreement, or thanks in response to another visitor’s post
- When sharing personal information, it is your responsibility to consider the privacy implications and the potential use of that information by others.
We do not actively use the personal information you share, except to display or share it as intended. However, we do store this data and reserve the right to use it in the future as we see fit.
Once your information is shared publicly, we cannot control how it may be used by third parties, and we are not responsible for any actions taken by them.
If you wish to have personal information you've posted removed, and there is no legal obligation for us to retain it, we may agree to your request at our discretion. To make such a request, please contact us at customer.services@nordicps.co.uk or write to us at Nordic Products and Services Limited, Church Road, High Street East, Stockton-on-Tees TS18 2HN.
Cookies and Tracking Technologies
Cookies are small text files stored on your computer’s hard drive by your web browser when you visit websites. They allow information collected on one page to be used on another, enabling a personalized experience for you and providing website owners with insights to enhance their services.
Some cookies have a set expiration period, such as a day or until you close your browser, while others remain until manually deleted.
Your browser should allow you to manage, delete, or restrict the use of cookies.
Our website uses cookies, which are placed by software on our servers and by third-party services we use.
We use cookies to:
- Track how you navigate our website.
- Record your responses to surveys and questionnaires.
On our shop, additional cookies may be used. To view these, click the Secure icon next to the URL bar, then select "Cookies." For the best results, check in incognito mode to avoid detecting cookies already stored on your device.
Your Data Protection Rights
Access to Your Personal Information
You can review or update any personal information we hold about you by logging into your account on our website. If you need access to any information not available through the website, you can request it by contacting us. Once we receive your request, we will let you know when to expect the information and whether any fees apply for providing it.
Removal of Your Information
If you would like us to remove your personal information from our systems, you can reach out to us at customer.services@nordicps.co.uk or by mail at Nordic Products and Services Limited, Church Road, High Street East, Stockton-on-Tees TS18 2HN. Please note, removing your information may limit the services we are able to offer.
Verification of Your Information
When you request access to, edit, or delete your personal information, we take reasonable steps to verify your identity before proceeding. This ensures the protection of your data and prevents unauthorized access.
Data Security
We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments to safeguard your information during transmission and storage. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure. We regularly review our security practices to enhance our protocols and ensure your information is handled with the utmost care and protection.
Third Parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
Privacy Policy Changes
We may update this privacy notice periodically to reflect any changes. The version that applies to you will be the one posted on our website on the day you use it. We recommend that you save or print a copy for your records.
If you have any questions regarding our privacy policy, feel free to contact us at customer.services@nordicps.co.uk or by mail at Nordic Products and Services Limited, Church Road, High Street East, Stockton-on-Tees TS18 2HN.
Complaints
When we receive a complaint, we document all relevant information provided to us.
This information is used solely for the purpose of addressing and resolving your complaint. In certain cases, if resolving the complaint involves another party, we may need to share some of the details from your complaint. We do this sparingly and only when necessary, exercising our discretion on what information is shared.
Additionally, we may use data from complaints to compile service performance statistics. However, this is done in a way that ensures neither you nor anyone else can be identified.
Legal Compliance
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.